• Domestic Shipping (Canada)

  • Standard Shipping: 5-7 business days.

  • International Shipping: 7-14 business days.

  • Free standard shipping on orders over $500 CAD.

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• International Shipping

  • We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination.

  • International customers are responsible for any customs fees, duties, and taxes imposed by their country.

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• Order Processing Time

  • Orders are typically processed within 1-2 business days. During high-volume periods, processing times may be extended.

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• Shipping Delays

  • We strive to meet our shipping estimates, but unforeseen delays (e.g., customs processing, weather) may occur. We are not responsible for delays outside our control.

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• Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us at info@loaluxe.com. We will work with the carrier to resolve the issue promptly.

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At LOA LUXE, we are dedicated to providing high-quality products and ensuring customer satisfaction.

Please review our return policy carefully, as all sales are final.

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• No Returns: All sales are final. We do not accept returns for any items once an order is placed and processed.

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• No Exchanges: We currently do not offer exchanges. If you would like a different item, please place a new order.

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• Non-Returnable Items: Items purchased through consignment or resale are also final sale and not eligible for return.

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• If you have any questions about your purchase, feel free to contact our customer service team at info@loaluxe.com.

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